We should make for the end user easy to share his experience with our product in a community environment. One button click in our app. Rate the product, give tips …
For example on a Zenia with adapting the default setting from x to y I could safe 30% of my energy consumption.
The community help end user to exchange with each other experiences on the product and help each other. This could help the character of some end users and Zehnder could gain more insight for product development.
This would even give the possibility to engage directly with the customer and with the most active users we could even give the chance to be a early product tester …